At Webobix Technologies Private Limited, we strive to provide top-notch web development and digital marketing services to our valued clients in India and beyond. Our commitment is to ensure your satisfaction with our services and make the process as seamless as possible. However, we understand that there might be situations where you may need to cancel a project or request a refund. This page outlines our policies for cancellation and refunds to keep you informed and to maintain transparency.
Cancellation Policy:
1. Project Cancellation by the Client:
If you, as a client, wish to cancel an ongoing project, you must provide a written request to our team at work@webobix.com. The applicable terms for cancellation are as follows:
a. Cancellation within 48 Hours: If the cancellation request is made within 48 hours of signing the agreement or initiating the project, you will be eligible for a full refund.
b. Cancellation After 48 Hours: If the cancellation request is made after 48 hours of signing the agreement or initiating the project, a cancellation fee will be applicable. The cancellation fee will be determined based on the progress made on the project up to that point and any third-party expenses incurred.
2. Project Cancellation by Webobix Technologies:
In the unlikely event that we need to cancel a project due to unforeseen circumstances or reasons beyond our control, we will notify you promptly. We will provide a full refund for any payments made by you towards the canceled project.
Refund Policy:
1. Quality of Service:
We take great pride in the quality of our services. If, for any reason, you are dissatisfied with the outcome of the project or the services provided, please contact us within 30 days of project delivery. We will conduct a thorough review and work towards resolving any issues. If, after this process, you remain unsatisfied, you may be eligible for a partial or full refund at our discretion.
2. Timeline for Refunds:
Once a refund is approved, we will initiate the refund process within 15 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
3. Exclusions from Refunds:
Refunds may not be applicable under the following circumstances:
a. If you have not provided clear requirements for the project, leading to unsatisfactory results.
b. If the project was canceled due to your failure to cooperate or provide essential information in a timely manner.
c. If the project was canceled due to violations of our terms of service or policies.
d. If the project was completed as per the agreed-upon scope and requirements, and no issues were reported within the 30-day review period.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policies, please feel free to reach out to our customer support team at work@webobix. We are here to assist you and ensure your experience with Webobix Technologies Private Limited is nothing short of exceptional.
Please note that our policies may be subject to change, and we recommend reviewing this page periodically to stay updated with any modifications.